Linogroup knows that you care how your personal data is used and we recognize the importance of protecting your privacy. This Privacy Statement explains how Linogroup and all of its affiliates collect and manage your personal data. It contains information about the data we collect, how we use it, why we need it and how it may benefit you. Please contact us at privacy@linogroup.eu if you have any questions or comments or if you wish to make a request regarding any of your data subject rights. This privacy statement was last updated on 24 January 2018.

Key principles and our commitment to privacy

At Linogroup we are committed to protecting your right to privacy. We aim to protect any personal data we hold, to manage your personal data in a responsible manner and to be transparent in our practices. Your trust is important to us. As such, we are committed to the following key principles:

α) You are under no obligation to provide personal data requested from you. We do not require you to provide any of your personal information to us; however, if you choose not to do so, we may not be able to provide you with certain services or products.

1. b) We collect and process your data only for the purposes set out in this Privacy Statement or for specific purposes that we share with you and/or to which you have consented.
2. c) We aim to collect, process and use as little personal data as possible.
3. d) When we collect your personal data, we aim to keep it as accurate and up to date as possible.
4. e) If the personal data we collect is no longer necessary for any purpose and we are not required by law to retain it, we will do our best to delete, destroy or permanently disclose it.
5. f) Your personal data will not be shared, sold, rented or disclosed other than as described in this Privacy Statement.

What personal data do we collect?

The personal data we collect varies depending on the purpose of collection and the product or service we provide to you.

In general, we may collect the following types of personal data directly from you:

Name, email address, physical address, telephone number, mobile number, passport number, nationality, date of birth, age, IP address and fax number.

Why do we collect and use your personal data?

We collect your personal data so that we can provide you with the best online experience and provide you with high quality customer service. Specifically, we may collect, retain, use and disclose your personal data for the following purposes:

To process your payments if you purchase our products, to provide you with the status of your order, to process your queries and requests, and to evaluate and handle any complaints.

To process and respond to your queries or to contact you in order to respond to your questions and/or requests.

To develop and improve the products, services, communication methods and functionality of our websites.

To communicate information to you and to manage your subscription and/or subscription to our newsletter or other communications.

To manage our day-to-day business needs in connection with your participation in our contests, sweepstakes or promotional activities or request.

To verify the identity of individuals who communicate with us by telephone, electronic means or otherwise.

For internal training and quality assurance purposes;

To understand and evaluate customer interests, desires and changing needs in order to improve our website, our current products and services and/or develop new products and services.

To provide personalized products and communications and product recommendations to you, the customers.

To fulfil our contractual obligations to you or a third party, based on a relevant legal document or at your request.

We may also need your personal data to comply with legal obligations or as part of a contractual relationship we have with you.

Where we collect and use your personal data for purposes listed above or for other purposes, we will inform you before or at the time of collection.

Where appropriate, we will seek your consent to process the personal data. Where you have consented to processing activities, you have the right to withdraw your consent at any time.

Your rights

Where we process your personal data, you have a number of rights and you can exercise these rights at any time. We have provided an overview of these rights below along with what this means for you. You can exercise your rights by emailing us at privacy@linogroup.eu

Right of access to your personal data and rectification

You have the right to access, correct or update your personal data at any time. We understand the importance of this and if you wish to exercise your rights, please contact us via our email privacy@linogroup.eu.

The right to data portability

Your personal data is portable. This means it can be moved, copied or transmitted electronically. However, this right only applies when:

α) The processing is based on your consent.

1. b) The processing is carried out for the performance of a contract.
2. c) The processing is carried out by automated means.

If you wish to exercise your right to data portability, please contact us via our email privacy@linogroup.eu

The right to delete your personal data

You have the right to request that we delete your data if:

Your personal data is no longer necessary in relation to the purposes for which we collected it; or

You withdraw the consent you previously gave us to process your personal data and there is no other legal ground for processing that personal data ;

or you object to the processing of your personal data for direct marketing purposes;

or you object to the processing of your personal data for our legitimate interests (such as improving the overall user experience on websites);

or the personal data is not lawfully processed;

or your personal data needs to be deleted to comply with the law;

or your personal data was not collected to fulfil a contractual obligation of our company.

or you have not in any case made a written or oral complaint and/or request with a legal basis to our company.

If you wish to delete the personal data we hold about you, please let us know at privacy@linogroup.eu and we will take reasonable steps to comply with your request in accordance with legal requirements.

If the personal data we collect is no longer necessary for any purpose and we are not required by law to retain it, we will do our best to delete, destroy or permanently discard it.

The right to restrict processing

You have the right to restrict the processing of your personal data if

you do not believe that the personal data we hold about you is accurate;

or the personal data is not lawfully processed, but instead of deleting the personal data, you would prefer that we restrict the processing;

or we no longer need your personal data for the purposes for which we collected it, but you need the data to establish, exercise or defend legal claims;

or you have objected to the processing of your personal data and are awaiting verification as to whether your interests related to that objection outweigh the legitimate grounds for processing your data.

Your personal data was not collected to fulfil a contractual obligation of our company.

You have not at any time submitted a written or oral complaint and/or request with a legal framework to our company.

If you wish to restrict our processing of your personal data, please let us know at privacy@lino.gr and we will take reasonable steps to comply with your request in accordance with legal requirements.

Right to object

You have the right to object to the processing of your personal data at any time. Contact us via our email privacy@linogroup.eu.

The right to lodge a complaint with a supervisory authority

You have the right to complain directly to the supervisory authority about the way we process personal data.

How we protect your personal data

We understand that the security of your personal data is important. We make every effort to protect your personal data from misuse, interference, loss, loss, unauthorised access, modification or disclosure. We have implemented a number of security measures to help protect your personal data. For example, we implement access controls, use firewalls and secure servers, and encrypt personal data.

Sharing your personal data

We will not share your personal data with any third party unless we have your consent or are required to do so by law or are required to fulfil any contractual obligations to you.

With regard to tourism transactions, due to the nature of these transactions, we are contractually obliged to transfer personal data to different online platforms and/or parties, which may then be transferred to other platforms and/or parties outside our contractual and effective control. In order to fulfil a booking you have requested, your personal data may be transferred to any number of third parties that we may not be aware of and do not control. But we will do our best to contractually protect your personal data in relation to the third party to whom we send it.

 Automated decision-making and profiling

For certain services and products we may process your personal data using automated means. This essentially means that decisions are made automatically without human intervention. We may also process your personal data for profiling purposes to predict your behaviour on our website or products that may be of interest to you. If we intend to use such methods, we will of course inform you and give you the opportunity to object to these processes in advance. You are also free to contact us at privacy@lino.gr for further information about this processing.

Cookies and other technologies

We may also collect personal data about you through the use of cookies and other technologies. This may occur when you visit our or third party websites, view our online promotions or use our mobile/third party apps and may include the following information:

α) Information about your browser and operating system of your device.

1. b) The IP address of the device you are using.
2. c) Our web pages you view.
3. d) Links that you click on while interacting with our services.

 How to contact us

If you have any questions, comments or complaints about this Privacy Statement or our processing of your personal data, please contact us via our email privacy@linogroup.eu